Bluemouth offers a non-transferable, 1 year replacement warranty on new products with proof of purchase.
For all new products purchased, if a defect has appeared after the 90 days from the date of purchase, you can initiate a repair by following the online repair process at http://www.tecworks.com.au/
Bluemouth offers a non-transferable, 90 day replacement warranty on refurbished products with proof of purchase.
For all refurbished products purchased, if a defect has appeared within the 90 days from the date of purchase, you can initiate a repair by following the online repair process at http://www.tecworks.com.au/
Product comes with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
All warranty claims must be facilitated back through the retailer of purchase, in accordance with the retailer’s returns policies and procedures. Any cost incurred, as a result of returning the product to the retailer of purchase - are the full responsibility of the consumer.
All gaming products ordered from Bluemouth Direct are shipped out of our warehouse in Greenacre, New South Wales.
Your order will be processed within 1-2 business days and shipping will occur immediately thereafter.
Bluemouth uses Australia Post with tracking numbers to deliver packages around Australia.
For transit times, this will be calculated at the time of your order.
Bluemouth are an official distributor for SCUF Gaming, Astro Gaming, GAEMS and Lucid Sound in Australia and New Zealand.
Bluemouth are an official distributor for Astro refurbished headsets, allowing us to resell certified refurbished products at up to 30% off the RRP.
When you purchase online through Bluemouth Direct, your package is sent out to you via our warehouse in Greenacre, New South Wales. This allows us to keep shipping costs to a minimum, and to keep shipping costs much less than you would have to pay for an international package.