Returns Policy

RETURNS POLICY

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only.
 
All warranty claims must be facilitated back through the retailer of purchase, in accordance with the retailer’s returns policies and procedures. Any cost incurred, as a result of returning the product to the retailer of purchase - are the full responsibility of the consumer.
 
Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.
 

SCUF CONTROLLERS & ACCESSORIES RETURNS

WARRANTY PROCESS
STEP 1: Troubleshooting
*****Review the troubleshooting tips at***** https://scufgaming.com/support
to assess and possibly resolve the issue you have with your Game Controller or Accessory.
STEP 2: Use Your Warranty
If you are unable to use the troubleshooting tips mentioned above to resolve your issue with your Game Controller or Accessory, please return your Game Controller or Accessory to us and include a copy of your proof of purchase. You are responsible for any and all costs you may incur in shipping your Game Controller or Accessory back to us.
If you purchased a Game Controller directly from SCUF or an authorized distributor (a) within the last 14 days, at our discretion, your Game Controller will be repaired or replaced with proof of purchase, or (b) if you purchased a SCUF VANATGE controller within the last 6-months (180 days), your Game Controller will be repaired, or (c) if you purchased a SCUF IMPACT or SCUF INFINITY 4PS PRO controller on, or after, May 22, 2018 and within the 6-months (180 days) following your purchase your Game Controller will be repaired, or (d) if you purchased a SCUF IMPACT or SCUF INFINITY 4PS PRO controller before May 22, 2018 and within the 90 days following your purchase your Game Controller will be repaired. After the dates specified above, you will be responsible for the total cost to repair or replace your Game Controller. Failure to pay for the cost of repairs or replacement of your Game Controller, will result in the controller being shipped back to you unrepaired at your expense. If you purchased an Accessory (a) within the last 14 days, please return your Accessory and a copy of your receipt for a full refund, or (b) within the last 30 days, please return the Accessory to us to be replaced. If more than 30 days have lapsed, you are responsible for all costs associated with repairing or replacing your Accessory.
Upon the initial use of your Warranty and after your repaired or replaced Game Controller or Accessory has been shipped to and received by you, your Warranty will be renewed on a one-time basis, an additional 90 days for a Game Controller and an additional 30 days for an Accessory. All repairs and replacements will be made by us free and clear of any liens or encumbrances, as allowed by applicable law.
STEP 3: Timeframes
Game Controller
Repair or Replacement – After we receive your Game Controller and your payment, if required, it will take us up to 15 business days to repair or replace it.
Accessory
Replacement – After we receive your Accessory, it will take up to 7 business days to replace your Accessory.
Full Refund – After we receive your Accessory, it will take up to 7 business days to send out your full refund.
Once your Game Controller or Accessory has been repaired or replaced by us, we will ship them to you, at our expense, back to the original address provided by you during the purchase of the Game Controller or Accessory, unless an alternate shipping address has been provided.
 

NEW PRODUCTS RETURNS (EXCL. SCUF)

Bluemouth offers a 1 year replacement warranty on new products with proof of purchase.
Your exchange, refund or repair request must be accompanied by your provide proof of purchase.  Bluemouth Interactive reserves the right to decline an exchange, refund or repair where a fault is caused by misuse or neglect.
For all new products purchased, if a defect has appeared after the 90 days from the date of purchase, you can initiate a repair by following the online repair process at http://www.tecworks.net.au/warranty
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
 

WARRANTY EXPIRATION

If your product is not covered by the Warranty, you are responsible for one hundred percent (100%) of the cost to repair or replace the product. Once we receive your product, we will inspect it to determine the cause of the defect, malfunction or failure. After completing our inspection, we will contact you and inform you of the total repair or replacement cost. If your product is not covered under the Warranty, your Game Controller or Accessory will not be repaired or replaced until we receive payment from you.
 

CONTACT INFORMATION

Address: Bluemouth Interactive Pty Ltd
Level 2, 2 Darling Street
South Yarra
Victoria 3141
Telephone: +61 3 9867 2666
Email: support@bluemouth.com.au